Community Update

I joined LA Fitness a couple of months ago and have visited a couple of the centers. Overall, I like all of the facilities but my major issue is with the staff at Snellville’s location. They need a refresher training at the very least in customer service. The horrible attitudes begin at the front desk. The staff who greet you seem to be annoyed that they actually have to do a job, greet the customers as they walk in, and check them in. I can go on about their unprofessionalism more but will get on to my major complaint. I knew that the sales people were a bunch of liars when I signed up for the gym but signed up anyway because like I said previously I liked the facility. The initial sales person (Dwayne) read the rates of the gym to me off rate sheet. I asked him if there were any government discounts. He said let me ask my manager (maybe Valerie?) not sure but from the sound of the previous complaints I think maybe so. She told me, yes there was a government discount and she would only give it to me because her husband worked for the same agency as me. Well funny enough the “discounted rate” she quoted was higher than the rate Dwayne quoted. I have 2 children so I also inquired about the daycare but was not ready at the time to sign them up. I asked if there was a second child discount to which she said there was not but she directed Dwayne to note that I could be locked in at a rate of $10.00 per child. When I was ready to sign the children up, not surprisingly this was another big lie. The $10.00 per child fee was only within the first 10 days that a person signs up. This was never explained to me so a choice was never available to me as to whether I wanted to sign them up at the $10 rate sooner or wait and sign them up at the $15 rate. Thank goodness for a positive customer service experience at the LA Fitness in Toco Hills who helped me sign my children up. I do not have any plans of returning to Snellville’s location anytime soon. It is a shame because it is located closest to where I live but lucky for me and other residents located near Snellville’s location who do not want to deal with the horrible staff, Stone Mountain has a relatively new facility that is also not too far from where I live. I attempted to call corporate office but could not locate an 800 number so I thought at the least I could express my discontent here.